Queste sono le Risposte Pronte di base che ti aiutano a gestire le tue prenotazioni al meglio.
Copiale, incollale ed adattale alla tua situazione.
1) THANK YOU FOR YOUR REQUEST
Thank you for your request!
I'm happy to inform you that %accommodation% is available for the requested period.
I also confirm that the price displayed here is correct.
Please note that it's available now but it may be booked by somebody else anytime, the dates are not blocked for you.
Please confirm you are [ ] adults and [ ] children (ages: x x x).
Feel free to ask me anything about it, even small details!
I’m online in the next hours and I usually reply really quickly.
I hope to hear from you soon!
2) THANK YOU FOR YOUR BOOKING
Thank you so much for your booking!
Here is the confirmation of your reservation and some useful information for your stay in [CITY].
To: %check_out% (check-out day)
Children: %children% (ages x x x)
NO extra guests (including children of any age).
Please contact me immediately if there are extra guests to add.
CHECK IN is only FROM XXpm to XXpm and a precise meeting time must be agreed at least one week before your arrival.
CHECK OUT is within XX am.
Could you be so kind to tell me where you are coming from that day?
It will make it easier to organise the arrival, thanks!
[IF DEPOSIT WITH CREDIT CARD - START] > queste sono sezioni di testo da mettere in alcuni casi, iniziano con IF e finiscono con END
Your credit card has been successfully charged of %deposit_value%
The difference to be paid on arrival in cash is: [MONEY AT CHECK-IN]
1) Phone number for check in: %check_in_person_phone% %check_in_person_name%
2) Please let me know, as you book it, your arrival details (airport name + number of flight + landing time OR train number and arrival time at the railway station).
It is mandatory to send these information at least one week before your arrival in order to schedule the cleaning process and the meeting with the person who will welcome you.
Please note that there is NO 24h reception (you booked an independent apartment NOT A HOTEL).
As you send the arrival details I will tell you the best way to reach the apartment and the best meeting time.
In case your train / flight is late, please update me immediately (via web, phone, Whatsapp or message in website) to schedule a new meeting time if possible. NO LAST MINUTE MEETING CHANGE.
HOW TO REACH THE APARTMENT
Please note that with the address alone you WILL NOT arrive at the apartment.
Also DO NOT insert the address in Google Maps, it gives you a different position, basically Google is wrong.
How to arrive easily?
Print the MAP (1) and the DIRECTIONS (2) below:
[CREARE MAPPA CON GOOGLE MAPS]
this is a Google Maps link I prepared myself and it's correct: if you do not see it, please let me know. I will send you a PDF or JPEG.
how to reach the apartment:
- with the address alone you will NOT arrive at the apartment.
- avoid the GPS too because the streets are narrow and the GPS gets lost as well.
The ONLY way to reach the apartment is: PRINT THE MAP (1) and PRINT THE DIRECTIONS (2)
Address: [ ] (WITH THE ADDRESS ALONE YOU WILL NOT ARRIVE AT THE APARTMENT).
GPS coordinates: [ ] << queste si trovano in Google Maps e possono essere utili per i navigatori, quando Google, come capita, non è preciso con gli indirizzi.
Ring on the doorbell: [NOME SUL CAMPANELLO].
- FROM [ ] AIRPORT
From [ ] take the [ ])
There's one every [ ] minutes and it takes [ ] minutes. It costs about [ ]€.
From [ ] to the apartment follow the directions below (*).
- FROM [ALTRO] AIRPORT
[COME SOPRA, SPIEGARE COME ARRIVARE]
- FROM RAILWAY STATION [NOME]
Follow the directions above or these:
You have a arrived!
- BY TAXI
You can take the taxi from [ ].
Cost is about [ ] and it takes about [ ].
Please note that [SUGGERIMENTI SU CHE COMPAGNIA USARE, TRUFFE, ALTERNATIVE ECC..]
* FROM [BUS/TRAIN/METRO] STOP TO THE APARTMENT:
See the map
[CREARE MAPPA CON GOOGLE MAPS]
This is an easy [ ] minutes walk.
If after checking the map and directions, you feel that it is confusing, please let me know: we can fix a meeting.
I suggest you to practice the way on "Google Street View" so you will immediately recognise the buildings once you arrive.
ARRIVALS AFTER 7:30PM >> queste spese extra devono ovviamente essere presenti nell'annuncio, non si possono dire a tradimento dopo la prenotazione
Late Check-in (after 7:30 pm): [ ] €
Late Check-in (after midnight): [ ] €
If you are not sure you will arrive before 7:30 pm it's important to let me know beforehand.
Also kindly note that as stated in the listing, there is a late check-in fee of [ ] € if you arrive after 7:30 pm.
The last check-in time is midnight, please let me know if there’s a problem with that, I’ll see what can be done.
The tourist tax will be paid in cash on arrival.
At CHECK IN you will be required to show the ID documents (passport or ID card for EU residents only) of all the guests (INCLUDING CHILDREN OF ANY AGE).
The tourist tax and the documents are required by the Italian law to access the apartment. Thank you for your cooperation!
How will you sleep?
Please let me know as soon as possible so we can have the beds prepared for you. In case we don’t get this information we will prepare the standard bedding and won’t be able to change it afterwards.
Check-out is within [ ].
Do you already know what time you plan to leave? Please also give me your departure flight/train number, that'd be great.
Of course feel free to ask me anything, anytime!
3) NO NEWS - 7 GIORNI PRIMA
[IF NO NEWS ABOUT ARRIVAL - START]
Is it all OK for your arrival in [CITY]?
I'm writing you to know your arrival time to agree a meeting time at the apartment.
Please let me know your flight/train details so I can suggest you the best transport to reach the apartment and meeting time.
I am available for every information, don't hesitate to contact me for any doubt.
[IF NO NEWS ABOUT ARRIVAL - END]
[IF ARRIVAL IS DEFINED - START]
I'm writing to confirm that your arrival time is [INSERT ARRIVAL TIME AND WHERE] and that your phone %guest_phones% is working so I can pass the info to the check-in person.
[IF ARRIVAL IS DEFINED - END]
I tried to contact you many times.
As per house rules, I remind you that the meeting time is mandatory.
There is no 24 hour reception so I need to alert the check-in person.
Please let me know AS SOON AS POSSIBLE your arrival info (airport name, landing time or train arrival time) in order to schedule everything in the best possible way for a smooth arrival.
5) NO NEWS - UN GIORNO PRIMA
I tried to contact you many times in these days.
I still have NO REPLY from you about your arrival.
As per house rules, I remind you that the meeting time is MANDATORY.
Tomorrow I will be at XXpm at the apartment for your check in.
If you do not show up this will be considered a NO SHOW reservation.
It will not be possible to reschedule the meeting.
I remind you that in such cases you are not eligible for any refund, because you are liable of breaking a term of our agreement.
6) HOW’S THE APARTMENT?
I am writing to ask if everything is ok with the apartment!
Was everything ok with %check_in_person_name% at check-in?
Is the cleaning of your satisfaction?
Anything we can do to improve your stay?
7) YOU ARE LEAVING TOMORROW
That's it, tomorrow you'll leave!
I really hope all was great.
Here' a couple of reminders:
Please check the windows are closed.
Please make sure you leave all keys we gave you and shut the door behind you.
[IF THEY NEVER SPECIFIED A DEP. TIME - START]
Check-out time is 11 am, please let me know if you plan to leave earlier so I can organize cleaning.
[IF THEY SPECIFIED A DEP. TIME - START]
Are you still leaving at [INSERT DEP. TIME]?
Please let me know so I can organize cleaning.
[INSERT RULES FOR TRASH]
Thank you for everything and have a nice trip!